Support for your Daintree Networks products
Daintree Network's support services help ensure that you continue to have the best tools available that track evolving industry standard specifications and market needs, and help you make the most of your Sensor Network Analyzer.
Support tools
Software updates
ZigBee resources
Contact us
Contact Daintree support
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| phone: |
+1 (510) 505 9172 |
| fax: |
+1 (510) 505 9173 |
| email: |
please use our contact form |
Response times
Customers who have current a Software Updates and Support (SUS) subscription will have priority given to their support requests, with a 24-hour response time (Monday to Friday).
Support for all other customers will be provided on a best-effort basis.
You can check your current support entitlement from the SNA Help menu, by selecting About Sensor Network Analyzer, and then clicking the License button.
Warranty
Hardware
Daintree Networks' hardware products are warranted against defects in materials and workmanship for a period of one year from the date of delivery. During this warranty period, Daintree Networks will, at its discretion, repair or replace any defective hardware covered by this warranty.
Repair provided under this warranty will require return of the defective hardware to Daintree Networks. Return of the product to Daintree Networks is the customer responsibility. Daintree Networks will repair or replace (at its discretion) and return the product at Daintree Networks' expense.
Software
Any software not purchased directly from Daintree Networks is covered by a 30-day warranty. This includes Basic and evaluation editions of the Sensor Network Analyzer software that are provided with semiconductor kit supplied by our partners.
The Standard and Professional editions of the Sensor Network Analyzer that are purchased directly from Daintree Networks include a 30-day warranty to protect you against defective media, plus a 12-month subscription to our Software Updates and Support (SUS) program, which provides regular software updates and expert support from the Daintree support team. |
